Shipping policy

Shipping Policy

Last Updated: 21 August 2026

At Elnivo, we work to make sure your order reaches you safely and reliably. Please review the information below to understand our shipping and delivery process.

1. Shipping Methods

We currently offer standard shipping for orders placed through our website.

Orders are shipped through our logistics and courier partners based on your delivery location and product availability.

The available shipping option for your order will be displayed during checkout, where applicable.

2. Order Processing Time

Orders are generally processed and prepared for dispatch after your order has been successfully placed and payment has been confirmed.

Processing times may vary depending on product availability, order volume, weekends, public holidays, or other operational circumstances.

Once your order has been dispatched, you will receive shipping or tracking information where available.

3. Delivery Timeframe

Our standard delivery timeframe is approximately 15–20 business days from the date your order is processed/dispatched.

Please note that this is an estimated timeframe and actual delivery may vary depending on your location, courier availability, weather, public holidays, customs procedures, or other circumstances beyond our reasonable control.

Remote or difficult-to-service locations may require additional delivery time.

4. Shipping Costs

Shipping charges, where applicable, are clearly mentioned on the respective product page before you place your order.

The applicable shipping cost may vary depending on the product, delivery location, size, weight, or other shipping factors.

Please review the product page and checkout information before completing your purchase.

5. Tracking Information

Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp, or your Elnivo account, depending on the information available from our shipping partner.

Tracking updates may take some time to appear after an order has been dispatched.

If your tracking information has not updated for an extended period, please contact us at support@elnivo.in with your order number.

6. Delivery Issues and Delays

While we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our control, including:

Severe weather conditions
Public holidays
Courier or logistics disruptions
Incorrect or incomplete delivery information
Remote delivery locations
High order volumes
Transportation disruptions
Customs or regulatory delays, where applicable
Other unforeseen circumstances

If your order is delayed beyond the expected delivery timeframe, please contact us at support@elnivo.in and we will work with the relevant shipping partner to assist you.

Customers are responsible for providing accurate shipping details and contact information. Delays or failed deliveries resulting from incorrect or incomplete information may require additional delivery arrangements.

7. Damaged or Incorrect Deliveries

If your package arrives visibly damaged, contains the wrong product, or appears to be missing an item, please contact us at support@elnivo.in as soon as possible.

Please provide your order number, photographs of the package/product, and a brief description of the issue so that we can investigate and assist you with the appropriate resolution.

Any return, replacement, or refund will be handled according to our Return & Refund Policy and applicable law.

8. International Shipping

International shipping is currently [AVAILABLE / NOT AVAILABLE].

If international shipping is available for a particular product, the applicable shipping charges and estimated delivery timeframe will be displayed during the ordering process.

International customers may be responsible for applicable customs duties, import taxes, local charges, or other fees imposed by the destination country, unless otherwise stated at checkout.

Customs clearance may also affect delivery times.