Privacy Policies

Privacy Policy

Last Updated: 21 august 2026

At Elnivo ("we", "us", "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have when you use our website, place an order, or interact with our services.

By accessing or using our website or purchasing products from Elnivo, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, information generated when you use our Website, and information received from service providers or other sources where permitted by law.

A. Information You Provide

Depending on how you interact with Elnivo, we may collect:

Full name
Email address
Mobile/telephone number
Billing and shipping address
Delivery instructions
Account login information, if you create an account
Order and purchase history
Product preferences and shopping information
Information you provide when contacting customer support
Reviews, feedback, survey responses, or other communications
Information you provide when participating in promotions, contests, or offers

We only request information that is reasonably necessary for the relevant purpose.

B. Payment Information

When you make a purchase, payment information may be processed by our third-party payment providers.

Depending on the payment method used, we or our payment service providers may process information such as transaction details, payment status, and limited payment-related information.

Elnivo does not intend to store complete credit/debit card numbers, CVV numbers, UPI PINs, banking passwords, or other sensitive payment credentials on our own servers. Such information may be handled directly by the relevant payment gateway in accordance with its own privacy and security practices.

C. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Approximate location derived from technical information
Website pages visited
Referring website or source
Date and time of visits
Shopping-cart activity
Website interaction and usage information
Error and diagnostic information

We use this information primarily to operate, secure, maintain, and improve our Website.

2. How We Use Your Information

We may use personal information for the following purposes:

To Process and Fulfil Orders

We use your information to:

Process and confirm purchases
Arrange payment processing
Pack and ship products
Provide delivery updates
Handle returns, refunds, exchanges, and cancellations
Provide order-related customer support

To Provide Customer Service

We may use your information to respond to questions, complaints, requests, reviews, and other communications.

To Improve Our Store

We may analyze customer and Website activity to:

Improve our products and services
Improve Website functionality
Understand customer preferences
Personalize the shopping experience
Identify technical problems
Develop new products, features, or services

For Marketing

Where permitted by applicable law and, where required, with your consent, we may use your contact information to send:

Promotional emails
Special offers
Product recommendations
New product announcements
Discounts and other marketing communications

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the message or by contacting us at support@elnivo.in.

Please note that you may continue to receive essential service communications, such as order confirmations, delivery updates, payment notifications, security notices, or important changes to your account or purchases.

For Security and Fraud Prevention

We may use information to detect, investigate, prevent, and address:

Fraudulent transactions
Unauthorized account activity
Security incidents
Abuse of promotional offers
Other unlawful or harmful activity

To Meet Legal Obligations

We may process and retain information where reasonably necessary to comply with applicable laws, regulations, legal processes, court orders, tax requirements, accounting requirements, or lawful requests from government or regulatory authorities.

3. Legal Basis for Processing

Depending on the circumstances and applicable law, we may process personal data:

With your consent
To provide products or services you have requested
To process and fulfil your orders
To comply with legal obligations
For legitimate business purposes where permitted by applicable law
To protect the security, rights, property, and interests of Elnivo, our customers, and others

Where consent is required, we will seek consent in an appropriate manner. Where applicable law provides you with the right to withdraw consent, you may do so through the method we make available.

Withdrawal of consent will not affect processing that occurred lawfully before the withdrawal.

4. Cookies and Similar Technologies

Elnivo may use cookies, pixels, tags, local storage, and similar technologies to operate and improve our Website.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit and provide certain functionality.

Types of Cookies We May Use

Essential Cookies:
These are necessary for basic Website functions, such as shopping carts, checkout, login sessions, security, and order processing.

Performance and Analytics Cookies:
These help us understand how visitors use our Website so that we can improve its performance and user experience.

Preference Cookies:
These may remember settings or preferences you have selected.

Marketing Cookies:
Where applicable and permitted by law, these may be used to help deliver or measure relevant advertising and marketing.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website, including shopping-cart or checkout features.

5. Third-Party Services

We may use trusted third-party service providers to help us operate our business and provide services to you.

These may include:

E-commerce and website hosting providers
Payment gateways
Shipping and logistics providers
Order fulfilment partners
Analytics providers
Customer support platforms
Email and communication providers
Marketing and advertising platforms
Fraud prevention and security providers
Technology and cloud service providers

These providers may process personal information only to the extent reasonably necessary to provide their services, comply with their legal obligations, or perform functions on our behalf.

Examples of third-party services used by Elnivo may include:

Payment Provider
Shipping Provider(s)
Analytics Provider
Marketing Provider

Each third-party provider may have its own privacy policy and terms. We encourage you to review those policies where relevant.

6. Sharing of Personal Information

We do not sell your personal information as a standalone product.

We may share information where reasonably necessary with:

Payment processors
Delivery and logistics partners
Technology and hosting providers
Customer service providers
Analytics and marketing providers
Fraud-prevention and security providers
Professional advisers, auditors, insurers, or legal representatives
Government, regulatory, law-enforcement, or judicial authorities where legally required

We may also share information in connection with a business transaction such as a merger, acquisition, restructuring, financing, sale of assets, or transfer of part or all of our business, subject to applicable law.

We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

7. International Data Transfers

Some of our service providers may process or store information outside India.

Where personal information is transferred, stored, or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual, technical, and organizational safeguards.

8. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Depending on the nature of the information and risks involved, safeguards may include:

Secure connections and encryption where appropriate
Access controls
Authentication mechanisms
Limited employee or contractor access
Secure hosting and infrastructure
Monitoring and security measures
Regular review of security practices
Appropriate backup and recovery procedures

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

If we become aware of a personal-data breach requiring notification under applicable law, we will take appropriate steps as required by law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and fulfilling orders
Providing customer support
Maintaining business and transaction records
Resolving disputes
Preventing fraud and abuse
Complying with legal, tax, accounting, and regulatory requirements
Establishing, exercising, or defending legal claims

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, which may include the right to:

Request information about the personal data we process about you
Request correction of inaccurate or incomplete personal data
Request deletion of personal data where permitted by law
Withdraw consent where processing is based on consent
Request information regarding how your personal data is being processed
Raise a privacy-related complaint or grievance
Nominate another individual to exercise certain rights on your behalf where permitted by applicable law

Certain rights may be subject to legal exceptions, verification requirements, or other limitations.

To exercise an applicable privacy right, contact us using the details provided below.

We may need to verify your identity before fulfilling certain requests in order to protect your information and prevent unauthorized access.

11. Children’s Privacy

Our Website is not intended to be used independently by children where applicable law requires parental or guardian consent.

We do not knowingly request or intentionally collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at support@elnivo.in so that we can review the matter and take appropriate action.

12. Account Information

If you create an account with Elnivo, you are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been accessed without authorization.

You may contact us if you wish to update or correct account information.

Where technically available, you may also update certain information directly through your account.

13. Marketing Communications

You may choose not to receive promotional communications from us.

You can unsubscribe from marketing emails using the unsubscribe link included in the communication or by contacting:

Email: support@elnivo.in

Please note that opting out of marketing communications does not necessarily stop transactional or service-related communications.

14. Third-Party Websites and Links

Our Website may contain links to websites, applications, social-media pages, or services operated by third parties.

If you follow a third-party link, you will be subject to that third party's privacy policy and terms rather than this Privacy Policy.

We are not responsible for the privacy, security, or content practices of third-party websites or services.

15. Data Accuracy

We request that you provide accurate and up-to-date information when interacting with Elnivo.

If any information you have provided to us changes or is inaccurate, you may contact us to request an appropriate correction, subject to applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our business practices
Products and services
Technology
Legal or regulatory requirements
Privacy and security practices

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy periodically.

17. Grievance and Privacy Complaints

If you have any questions, concerns, or complaints regarding the collection or use of your personal information, please contact us first.

Email: support@elnivo.in

We will make reasonable efforts to review and respond to privacy-related requests and complaints within the time period required under applicable law.

Where applicable law provides an individual with the right to approach a competent regulatory authority or adjudicatory body, you may exercise that right in accordance with the applicable legal framework.